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Akoss Hosting - Service Level
Agreement
THIS SERVICE LEVEL AGREEMENT APPLIES TO All Of
AKOSS HOSTING PACKAGES.
We aim at 100% uptime for your website in everything that
we do (our current service uptime is 99.9% over a period of 10 months). We
make sure that our customers are fully compensated in the unlikely event
that you should experience downtime while using our services. Our uptime
guarantee is designed on a sliding scale in order to compensate you
according to the level of outage. If the service is unavailable due to a
non planned total outage for more than 0.3% (2hrs 10mins) of any given
month we will fully refund the "per hour" value of the service for all
hours over and above the 2hrs 10mins (0.3%) specified up to 1.40% (10hrs).
In the unlikely event that the service is down for more than 1.40% (10hrs)
but less than 3.3% (24hrs) in one month we will refund 50% of the service
fee for that month. In the very unlikely event that the service is down
for more than 3.3% (24hrs) we will refund 100% of the service fee for that
month (i.e. 1/12th of the annual fee paid).
The price you see is the price you pay. With Akoss Hosting
there are no hidden charges.
We will not charge you to move your domain(s) away from
our service should you desire to do so. You are not "stuck" in a contract
with us and can leave with your domain name at any time.
You are the registered legal owner of the domains you buy
- not us. This means that you have ultimate control over your domain names
and the domain names are yours to use as you wish.
The bandwidth (data transfer) available with your
Akoss Hosting account each month is the amount you have chosen to purchase.
Very few users ever exceed the allowance they have purchased. However if
you need to you may upgrade your account free of charge at anytime. You
may either upgrade to the next plan or you may purchase additional
bandwidth in blocks of 1 GB for $2.00 per GB.
We will never put advertisementss or pop-up windows on
your websites. Some competitors, though we will not mention who they are,
place unsightly advertisements for their company all over your website.
However if you have received a free plan from us we do ask that you place
a text hyperlink in the footer of your site.
We will not pass or sell your private information to
anyone else and it is stored securely. Our ordering process links securely
with either PayPal or 2CheckOut depending on which method you
have chosen to pay with. Wwhich means that your credit card details are
not stored in any form. Please see our privacy policy for full details on
our privacy policy.
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